Cancellation of Order Policy – Five Continental Medicare
1. Overview
At Five Continental Medicare, we strive to provide high-quality healthcare products and excellent service. This Cancellation of Order Policy outlines the terms and conditions you agree to when placing an order through our website or retail channels.
Thank you for reading this post, don't forget to subscribe!2. Order Cancellation
2.1 Cancellation Before Dispatch
You may request cancellation of your order before it has been dispatched. To cancel, please contact our customer support team with your order number and registered contact details.
Cancellation requests must be made before the order is dispatched.
Once the order has been shipped, cancellation may not be possible. In such cases, please follow our Return & Refund Policy (if applicable).
2.2 Cancellation After Dispatch
Once your order has been handed over to the delivery partner or dispatched from our warehouse:
Cancellation is not guaranteed.
If you receive the shipment, you may refuse delivery to initiate a return process (if eligible).
3. How to Request a Cancellation
To request a cancellation:
Email us at: fivecm21@gmail.com or [your official customer support email]
Call/WhatsApp: +91 88482 53655
Include the order ID, customer name, and reason for cancellation.
4. Refunds After Cancellation
If the cancellation is accepted before dispatch, a full refund will be processed within X business days to the original payment method.
If the product is already dispatched and accepted for return, refunds will be processed after it is returned to our warehouse, subject to eligibility.
Shipping charges (if any) may be non-refundable, depending on the payment and shipment method.
Typical practices (for similar medical retail/healthcare order policies): full refund before dispatch; no cancellation once shipped; refunds processed within 5–10 business days to original payment method. Medicomp
5. Exceptions
Certain products may not be eligible for cancellation or return due to health and safety reasons, including:
Prescription medicines
Opened or used items
Hygiene products once delivered
These exceptions help ensure product safety and regulatory compliance.
6. Changes to Policy
Five Continental Medicare reserves the right to modify this Cancellation of Order Policy at any time. Any changes will be effective immediately upon posting on our website.
7. Contact Information
If you have any questions about this policy, please contact our support team:
📍 Five Continental Medicare
📞 +91 88482 53655
📧 fivecm21@gmail.com
📍 Thiruvananthapuram, Kerala